Community · Reading
Reading Buses outlines accessibility efforts for disabled passengers
By Swindon Now Editorial Team · Published
Reading Buses has detailed its ongoing commitment to accessibility, highlighting key features available to passengers with physical and hidden disabilities.
Reading Buses has reiterated its commitment to accessibility across its fleet, with CEO Robert Williams outlining the range of support available for passengers with physical and hidden disabilities. During a recent meeting of the Reading Borough Council access and disabilities working group, the bus operator highlighted that its service continues to prioritise inclusivity alongside standard operations.
Key accessibility features currently integrated into the fleet include audio announcements and visual screens, which have been standard across the company's buses for several years. The operator maintains a focus on physical accessibility, with lower-floor vehicles introduced since 2008 to assist the elderly and wheelchair users. While many urban transport networks have moved towards automated systems, Reading Buses continues to utilise manual ramps, which the company states are more effective for individual passenger assistance.
For passengers with specific accessibility needs, the company offers Safe Journey Cards. These cards are designed to inform drivers of a passenger's disability or specific requirement for assistance, ensuring that staff can provide appropriate support during the trip. These cards are available through the Reading Buses website, by direct enquiry, or at the company's shop located in the Broad Street Mall.
The company also provides specific guidance for mobility scooter users. While scooters can be accommodated on many routes, potential users are required to undergo a trial run at the Great Knollys Street bus depot to ensure the equipment is compatible with the vehicle specifications. Additionally, the operator confirmed that guide and assistance dogs are permitted to travel on all services free of charge.
Regarding capacity, approximately half of the existing fleet is equipped with two designated wheelchair spaces, while all buses meet the legal requirement of providing at least one dedicated space for wheelchair users. Each of these areas is fitted with specific bells to alert drivers when a passenger is ready to disembark.
During the council meeting, discussions also addressed ongoing challenges regarding infrastructure at bus stops. When local residents raised concerns about the lack of shelters and seating at certain stops, the operator noted that while they advocate for these facilities, their installation is subject to council prioritisation and resource allocation. The management indicated a willingness to investigate specific pressure points, including concerns regarding congestion at the Royal Berkshire Hospital stop during peak times, to ensure service reliability for all passengers.
Source: Reading Chronicle · View original